MAJOR RESPONSIBILITIES AND FUNCTION OF THIS POSITION

General:

To co-ordinate, discuss and liaise with the Independent Consultant, NHAI and all other local authorities.
To ensure the submission of the reporting requirement to Head SPV and IM as per the Concession agreement.
To ensure all statutory compliances as per the requirements of the Concession Agreement.
Oversee Staff members/Contractors for effective Highways Operations & Maintenance Operations.
Project Manager shall chair the periodic weekly/fortnightly/monthly meeting with the O&M contractors to review the status of the performance of various works and minute the proceedings and the Manager Highway Maintenance/Manager Toll Operations shall organize the meeting.
To ensure quality, health and safety of Men, Material, Machine /Equipment and organize and close inspection points in real timeframe by preventive and reactive maintenance.
Responsible for Audit observations and closer on time
Responsible for preparing project budget and monitoring
Set-up performance criteria for all staff members/contractors/vendors and track the same.
To Lead the O&M team for effective monitoring.
Identification and providing the training needs of departmental staff with senior staff/experienced staff members.
To ensure that O&M Team comply with all statutory compliance like PF, ESI, Minimum wages, bonus, insurance, etc.
To ensure the resources deployment by O&M. Will also be responsible for organization management and development, coordination of all internal and external activities and departments, correct and proper keeping of records.

Operations:

Ensure smooth day-to-day operations of the highway project including tolling, traffic management, and incident response.
Track toll revenue, leakage prevention, and audit compliance
Monitor key performance indicators (KPIs) such as traffic flow, revenue collection, and road safety.
Drive initiatives to reduce accidents and improve user experience.
Enforce road safety measures and emergency response systems.
To collect user fee as per Gazette Notification and revision thereto and to meet valid client needs and Company’s obligations.
To envisage and mitigate risk to business keeping the local environment in mind.
To ensure smooth operation of all lanes while dealing with the general public.
Maintain tolling operations ensuring operational efficiency, adherence to the defined Standard Operating Procedures and timely identification of deviations from the desired performance parameters.
To be well versed with following: -All Clauses of CA relevant for O&M, How to deal with Hazardous consignment(s), Process in toll booth, How to deal with oversized vehicle.
Responsible for Audit observations
To have complete understanding of Insurance procedure to:-
Assess, prepare and submission of insurance claim.
Prepare insurance policy each year in accordance with his insurance department based on the ground position of project assets.
Organize survey of damaged/vandalized items.
Is also be responsible for:
Coordination of all internal and external activities and departments.
Proper and accurate business accounting as per accounting standards through finance department.
Hiring, training and development of staff in coordination of HR department
To impart training, theoretical and on job, to subordinate staff on day to day activities.
Ensure timely disbursement of compensation.
Finalize annual appraisal, performance linked pay and timely disbursement of the same.
Negotiation and subcontracting works and monitoring progress through maintenance department.
Accord priority of work to achieve desired results in the stipulated time frame.

Maintenance:

Implement preventive and predictive maintenance strategies with focus on cost optimization.
The overseer and manager of overall maintenance of the project by directly monitoring and guiding the maintenance work being planned and carried out by the O&M Manager and effectively manage the facilities of the project.
Responsible to takeover project inventory including highways amenities, fixtures, signage, barriers, avenue and median plantations, toll plaza complex assets and maintain the inventory with periodical physical stock verification.
Responsible to undertake the defects works through the sub-contractors under defect liability coverage, if applicable.
Responsible to ensure that all project assets are covered under insurance and the initiation for renewal is made before the due date. Also responsible for compliance with all formalities in case of analysis to intimate the insurance company in time about the loss incident and to lodge the claims in time with due documents and to pursue it.
To ensure safety and security of the property of Project.
Judicious use of the company property including vehicles and equipment’s
Evacuation of casualty, lodging of FIR etc. whenever necessary

Core Competencies:

Integrity & Accountability - Demonstrate integrity, accountability and efficient stewardship of company resources in a manner consistent with the standards of ethical conduct & other policies.
Team work & collaboration - Demonstrate the ability to work effectively with others towards a common goal by building positive relationships, communicating, and actively participating in team decision-making
Adaptability / Resilience - Demonstrate the ability to adjust & perform under pressure and changing circumstances and work effectively in different situations
Result orientation & Execution - Demonstrate the ability to proactively analyse situations or problems, takes accountability to make timely and sound decisions, construct plans and achieve exceptional results within optimal costs.

Leadership Competencies

Strategic Thinking - Demonstrate the ability to analyse overall as well complex situations, develop a long-term plan of action, and execute it effectively to achieve organizational goals.
Analytical Thinking - Demonstrate the ability to systematically collect, analyse, and interpret complex information to understand issues and make informed decisions
Influencing - Demonstrate the ability to encourage, persuade or inspire others to gain their support and create positive impacts
Innovation - Demonstrate the ability to create and better ways for to be successful by engaging in continuous learning and critical thinking to promote the growth at individual and organisation level.
People Management - Demonstrate the ability to lead and engage to maximize organizational and individual performance to attain the Vision and foster diversity
Emotional Intelligence - Demonstrate the ability to recognize, understand, and use emotional information about oneself that leads to superior performance.
Communication - Demonstrate the ability to share and receive information using clear oral, written and interpersonal communication skills

Functional Competencies

Operations - Demonstrate ability to manage business operations of acquired assets, including routine operations improvement, and ensure on-time and on-budget delivery.
Contracts Management - Demonstrate the ability to manage contracts with third-party vendors, service providers, and customers to ensure compliance and optimize value.
Stakeholders Management - Demonstrate ability to communicate effectively and build cordial relations with NHAI, Local Communities, Contracts Vendors, and other stakeholders.

QUALIFICATIONS & EXPERIENCE

BE/ B. Tech (Civil Engineering) with 15 years of experience in O&M and Toll Management.
Familiarity with tools like MS office, ERP systems etc.

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